Contact

Email reaches a person, not a queue. Whichever of the below applies, admin@mep-qs.com is the address.

Questions about the courses

If you are not sure whether a course covers what you need, ask before you buy. Send the question to admin@mep-qs.com and you will get a straight answer, including if the answer is that we do not cover it yet. Replies normally go out within one working day.

Trouble getting in

Sign-in codes are sent from noreply@mep-qs.com. If one has not arrived within a few minutes, check your spam folder — corporate filters are the usual culprit. If it still has not appeared, email us with the address you registered and we will get you in.

Invoices and purchase orders

Paying by card produces a Stripe receipt immediately, which covers most expense claims. If your employer needs a formal invoice raised against a purchase order, email us with the PO number and the billing details and we will issue one.

Training for a team

Buying for several people, or rolling training out across a commercial team, is handled directly rather than through the checkout. There is more detail on the For teams page, or email us and we will put together what you need.

Refunds

Fourteen days from purchase, no explanation required. Email from the address you bought with and it will be processed.

What to include

Anything to do with access or payment is quicker to resolve if you include:

• The email address you used at checkout

• The course name

• What you were doing when it went wrong, and what you saw

Press and partnerships

Same address. Mention what you are working on and when you need a response by.